Web Hosting Control Panel Demo
Username:
demo
Password: demo
Software
We use Red Hat
Linux and Apache, the most popular and stable
operating system and web server, to give you maximum
ease, power and flexibility. You can easily manage
your web site and email from our extremely user
friendly 'point and click' browser based Control
Panels.
Our servers also include and support a long list of
software programs and applications such as Perl,
Python, MySQL, Image Magick, PHP, 3 types of Web
Stats, Interchange Shopping Cart... and many more.
Technical Support
We'd like you to stay with us for as long as you
need a web address, so you can rely on our customer
care staff to bend over backwards for you. We also
know that you may have questions you need to ask,
especially if you are new to the Internet.
We understand that you want your email working and
your web site visible all the time, and if there
ever is a problem, you need to get it fixed quickly,
not wait for days before the tech support staff
finally get to your request.
And of course you expect that your enquiry will be
handled with intelligence and courtesy.. not too
much to ask is it? Not if you choose to host your
domain with us.
Our Email Trouble Ticket Support Desk is monitored
by humans around the clock, 365 days a year
Staff
Can we handle things if they get extremely busy? Yes
we can. We have a system in place, which allows us
to add more staff, either permanent or casual,
should the need arise. We have a knowledge base
which covers more than 95% of the typical reasons
for a support ticket being lodged. This allows a
rapid induction of new staff into our system and
provides answers and action quickly on most issues.
Proprietary Information
Can our
staff be trusted with access to your site and
sensitive information? Yes. We guard your
information obsessively and require that any new
staff sign a confidentiality agreement before
gaining access to our database. Our business could
not function if we did not have an exceptional level
of trust as one of our primary directives. It's in
our interests to see your business flourish and
grow, so you can be sure we protect your interests
at all times.
Support Tracking
We provide a 24X365 E-Mail Numbered Trouble Ticket
support desk for all customers. Our sophisticated
system is linked securely to the customer data base
and offers a tried and tested, intuitive interface
for managing all support requests. By developing and
finessing this system we have built a reputation of
rapid response and turnaround time for support
issues.
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